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Cyber Crime Senior Specialist - Digital Brand Protection External Phone Channel
Bank of AmericaChicagoDenverWashington
Onsite
Full-time
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for leading the reduction of cyber crime risk to customers and clients through innovation, identification, and disruption to protect the bank's digital brand and deliver targeted education and awareness. Key responsibilities include making cyber crime harder and less profitable, driving industry and government collaboration, and increasing resiliency to cyber crimes in clients and customers.
Position Summary
This role will be part of the Cyber Crime Threat Evaluation team and will be responsible for the creation of centralized governance, operations, reporting and tracking of inbound and outbound phone channel activity. In addition to analyzing the wider phone abuse threat landscape, the role will also lead collaboration across the enterprise to create enterprise-wide phone policy for all lines of business. This role will also implement technology and establish governance, controls and processes to mitigate phone channel-based fraud impacting our customers and clients to improving trust and reduce reputational risk. Externally to the bank, the role will be the liaison with telecommunications companies (e.g., ATT, Verizon), online voice providers (e.g., Google Voice, TextNow), to drive forward the bank’s goals and efforts to mitigate and prevent phone and voice-based threats.
Qualifications:
- Previous experience managing or supervising complex and large phone systems, including POTS and VOIP
- Experience with the detection, monitoring, mitigation, and takedown of phone numbers or systems that are used in voice-based or SMS-based attacks leading to cyber crime is required.
- Familiarity with Jira
- Knowledge of running Proofs of Concept and vendor management
- 3-5 years of experience in cyber fraud, cyber crime analysis, threat intelligence, or cyber threat evaluation.
- Strong understanding of cyber crime tactics, techniques, and procedures (TTPs).
- Proficiency in cybersecurity tools such as SIEM, IDS/IPS and threat intelligence platforms.
- Familiarity with cyber crime laws, regulations, and compliance standards.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and reporting skills, with the ability to explain technical information to non-technical stakeholders, and previous experience dealing with telecommunications companies and industry.
Preferred Qualifications:
- Knowledge of protocols, laws, and regulations focused on the telecommunications industry is a plus, for example familiarity with STIR/SHAKEN or the Telecommunications Act of 1996 are and an added bonus.
- Technical familiarity with the various channels used to transmit and receive analog and digital voice and messaging systems across the globe is required to take on this challenging role as a leader of digital brand protection of voice and messaging communications for Bank of America customers and associates.
- Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field.
Skills:
- Cyber Security
- Data and Trend Analysis
- Innovative Thinking
- Problem Solving
- Threat Analysis
- Analytical Thinking
- Controls Management
- Customer and Client Focus
- Decision Making
- Process Management
- Business Intelligence
- Drives Engagement
- Interpret Relevant Laws, Rules, and Regulations
- Solution Delivery Process
- Vendor Management
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - CO - Denver - 1144 15th St (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842)Pay and benefits informationPay range$152,500.00 - $197,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.Cyber Crime Senior Specialist - Digital Brand Protection External Phone Channel
Location
ChicagoDenverWashington
Workplace
Onsite
Type
Full-time