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Manager, Technical Account Management (Remote, CAN)
CrowdStrikeCanada, British ColumbiaCanada, Alberta
Remote
Full-time
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
As a Manager of the Technical Account Management team, you will lead a team of talented Technical Account Managers who work withCrowdStrikecustomers based in North America region to ensure that they are well protected and empowered to stop breaches. You will be expected to develop, build and retain a strong technical team in a rapidly growing and evolving company. You will work closely with CrowdStrike customers, understanding their challenges and how the TAM team can solve them to drive customer success. You will also partner with the sales team on planning and executing on a shared vision for the Americas region.
What You'll Do:
Build, develop and support a customer-focused team comprised of Technical Account Managers
Think outside of the box to constantly innovate and helpprotect our customers while providing excellent Premium Support service
Act as a coach, mentor, and educator to theTechnical Account Managerson your team
Follow up with customers in response to CSAT survey results and identify areas of improvement and, if warranted, implement corrective actions
Maintain control of the overall resolution of any escalated case, leading cross-functional as needed
Participate in strategic planning sessions withcustomer success and salesmanagement teams
Identify customers at risk across a large portfolio of accounts and coordinate the development of success plans to remediate the situation and ensure a successful renewal
Identify needed resources for supportingthe customer success strategy in the region
Work collaboratively with sales counterparts, marketing, product development and other supporting teams
Act as the technical bridge between CrowdStrike and the customer by helping customers better understand CrowdStrike capabilities, while capturing their requirements and needs
Understand complex architectures and quickly identify possible gaps and opportunities due to enhance security effectiveness over traditional security technologies
What You'll Need:
Experience inpeople management position, ideally in customer support / customer success
Bachelor’s Degree in computer science or relevant work experience
Technical understanding ofendpoint protection technologies
Motivated with excellent organizational skills
Self-starter with ability to work independently, but also manage expectations of both customers, employees, and peers
Strong communicator - written, verbal and presentation
Strong problem-solving skills with ability to implement systematic approaches to scale within a fast-paced environment
An aptitude for understanding how technology products and solutions solve business problems
Experience as a successfulTechnical Account Manager / Customer Success Managerwith a track record of exceedingcustomers’ expectations
Demonstrated experience working with Sales organizations andproduct teams
A demonstrated ability to manage professional level employees
Ability to foster a positive work environment and attitude
Excellent written and oral communicator, with presentation skills and ability to engage at a variety of audience levels, to include being able to interact with senior executive stakeholders
Ability to work remotely and able and willing to travel on short notice, up to25% of the time
Travel as needed
#LI-Remote
#LI-RL1
Benefits of Working at CrowdStrike:
Remote-first culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive and inclusive health benefits
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Offices with stocked kitchens when you need to fuel innovation and collaboration
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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CrowdStrike participates in the E-Verify program.
Manager, Technical Account Management (Remote, CAN)
Location
Canada, British ColumbiaCanada, Alberta
Workplace
Remote
Type
Full-time