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Governance and Support, Senior Manager
London Stock Exchange GroupColombo, Sri Lanka
Onsite
Full-time
An exciting opportunity exists within the Markets Trading Technology Operations team that operates the London Stock Exchange trading systems for Equities and FX
Role summary
We are seeking an IT Governance and Support Senior Manager to run teams responsible for 1st line support, defining process, ensuring policy compliance, Fin Ops governance, leading cross team initiatives, such as training, audits, CMDB, IPC, across the different teams within Tech Ops.
The role also has a responsibility to be the representative of the Tech Ops Sri Lanka contingent, providing career mentorship, taking care of recruitment and retainment, ensuring business continuity, and attending to reward related tasks.
To be successful, the candidate will drive down incidents, reduce the number of times issues get passed to the level 2 teams, reduce cloud costs, increase the compliance to standards and policies.
What you'll be doing:
Customer Management and Engagement
- Work with Markets partners up to executive level to define team performance metrics and report compliance.
- Work with Group and Markets Risk, Compliance, Internal and External Audit teams
- Partner with the ITSM team to craft and onboard group processes
- Engage with the SACM team to define and implement the group process.
- Work with Group Learning and Development function to use common learning resources and ensure alignment.
- Represent on forums such as Cloud Collaboration, CM Cyber Review, SACM, OSM.
- Partner with Sri Lanka HR to represent the team in Sri Lanka
People Management
- Accountability the Front Line support – a team of 12 people plus a manager.
- Manage resources responsible for process and compliance – currently two people.
- Be the local site lead for the team of 45 people within Sri Lanka.
- Accountable for training and development needs
- Support resourcing requirements and demand for the Sri Lanka team and be responsible for recruiting new and replacement staff.
- Responsible for recommending remuneration as well as being accountable for any grievance issues for the Sri Lanka team.
Operational Management
- Accountable for first line support function
- Working with Group ITSM team define the implementation of their processes within Capital Markets and deliver associated training across the team
- Define Knowledge Management process across Tech Ops and ensure consistent implementation.
- Represent Tech Ops for business continuity management where needed.
Governance and Risk Management
- Run Markets Cloud Forum, a monthly review of cloud compliance across all applications.
- Ensure alignment to standards and policies, run periodic reviews and evidence controls
- Ensure adherance to the Group Cloud Controls
- Define and report metrics to evidence IPC compliance.
Financial Management
- Partner with Group FinOps and work with the CM Dev Ops/CM Architecture to pro-actively drive down cost.
- Accountable for cost control for production cloud services
- Ensure project demand management in place, resources are allocated and budgeted, time is booked appropriately.
- Track purchases and licensing costs, partnering with Business Management to ensure are budgeted.
Communications
- Develops and delivers appropriate communications across all associated communities to underpin the achievement of the support strategy.
- Builds reports for audiences up to C-level.
You'll bring:
Essential
- 5+ years management experience
- Good interpersonal skills, both verbal and written, and worked across all levels in the organisation
- Ability to partner with business and technology owners
- Continuously embrace a pragmatic, adaptable and responsive approach
- Deep knowledge of Incident, Problem and Change management processes
Preferred
- ITIL Qualified
- Familiar with SACM processes
- Understanding of cloud computing services, associated controls and Fin Ops
- Experience of working within a regulated environment in the financial services industry
- Familiarity with operations processes and tooling including monitoring, alerting, logging, scheduling, deploying, performing backups.
What you’ll get in return:
This is an outstanding opportunity for someone who wants to engage globally across the group at various levels. While this is a service role there is also an opportunity to further skills in technologies including cloud computing.
We recognise that to attract the best talent, we need to be flexible, and we are open to discussing work arrangements with you. We take a hybrid approach to workplace, this role is Digital First: remote working would be the primary option the majority of time, where time in the office for team connectivity, learning and development is agreed with People Leader.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Governance and Support, Senior Manager
Location
Colombo, Sri Lanka
Workplace
Onsite
Type
Full-time