TotalCyber.io
Cyber Security jobs across the world
Copyright 2024 All Rights Reserved by YipCraft
We will contibute 1% of your purchase to remove CO2 from the atmosphere.
Technical Account Manager
Trend MicroUS Off-Site
Onsite
Full-time
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints
With 7,000 employees across 65 countries, and the world’s most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world.TrendMicro.com
Location: This position is remote, but candidates must reside in Texas.
Position Summary:
The Technical Account Manager (TAM) mission is to create value for our customers as well as co-create a future state that improves the customer’s security posture and daily operations.
The TAM is assigned to paid services customers and will ensure customers' requirements are managed across all offerings, including onboarding, deployment, migrations, training, support, and product development. The TAM prioritizes customers' technical issues and coordinates those priorities with development; communicates the status of services projects; conveys the needs and urgency during escalations and contributes to the product roadmap. This role will also require periodic onsite visits.
As a Technical Account Manager, you are the technical expert and advisor. You will design, propose, and implement the Trend Platform, provide best practice guidance, and help deploy customer implementations. As part of the customer success team, you will work closely with tech support, product team, and pre-sales solution engineering teams to ensure successful technical onboarding and support for the customer, with a focus on security outcomes, adoption, and time-to-value.
What You’ll Do:
Manage overall relationships with assigned end-users, increasing adoption, and ensuring retention and satisfaction.
Co-create with customers to develop a value realization plan that outlines how Trend adoption will address their cybersecurity requirements, and drive positive business outcomes
Serve as the designated technical authority and provide expert guidance to customers
Proactively address customer needs and desired outcomes by guiding them through their deployment journey while showcasing the value of the Trend platform
Design and implement security solutions for customers
Advise customers on security best practices and help secure their deployments
Assist with custom integrations and provide an overview of product integration with customer security architecture
Act as an advocate for your customers, providing guidance on the product roadmap and process improvements
Ensure customers are maximizing their return on investment with the product
Identify and mitigate risks in partnership with the account team
Educate and provide guidance to customers and evangelize the benefits of the product
Develop a playbook for common technical challenges faced by customers and common objectives for solving their issues
Partner with regional sales teams to complete customer technical onboarding activities
Maintain multiple technical certifications and gain at least one new certification annually.
What You’ll Bring:
2-5 years or more of experience in security architecture or engineering, post-sales implementation or technical support, or a related field
Experience in client-server applications, Unix/Linux system administration, or software development. Experience includes debugging and troubleshooting, upgrading software, and applying security patches.
Hands-on knowledge and experience building, securing, or administering Cloud Workloads running in Amazon, Google, Microsoft, and/or Oracle Cloud
Excellent written and verbal communication skills
Strong organizational and time management skills
Proven track record of working with customers in a technical role, including managing customer escalations and balancing customer expectations with design and business requirements
Experience successfully managing multiple priorities simultaneously, maintaining a high-volume pace with the ability to “switch gears” quickly.
Knowledge of modern software development methodologies, with emphasis on software and hardware architecture and infrastructure development.
Demonstrated ability in customer-facing positions, preferably as a professional services consultant.
Strong analytical skills regarding technical and project management issues.
Strong organizational skills with an ability to manage competing client demands.
Scripting or coding experience in Python, Bash, Go, or PowerShell is a plus
Preferred:
Domain knowledge in the areas of security operations, threat, risk or identity management; technical pre/post sales experience is ideal.
Strong appreciation of technology in the cloud operations and cybersecurity space; preferred skills include security and networking technologies including Proxies, Next Gen Firewalls, CASB, SSL/IPSec, SSO, DLP and Encryption gateways; particularly in hybrid or cloud environments.
Ability to travel 5-10%.
DEI Commitment:
Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.
What We Offer You:
You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.
Comprehensive medical, dental and vision insurance
Life insurance
Short & Long Term Disability
Pre-partum, maternity, parental and medical leave
Mental Health Wellness Program
Adoption Assistance
Wellness Incentive
Pet Insurance
401(k) with company match
Paid Time Off
14 Annual Holidays
Tuition Assistance
Employee Resource Groups
We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.
Be Passionate. Be Innovative. Be a Trender.
Trend Micro, Inc. is committed to fair and equitable compensation practices. The salary range for this role is USD $120,000.00 - $140,000.00. A candidate’s final compensation for this position will be determined by various factors to include, but not limited to relevant work experience, skills, and certifications.
#LI-MW1 #LI-Remote
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.
Technical Account Manager
Location
US Off-Site
Workplace
Onsite
Type
Full-time
