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Resilience Operational Centre Manager
ExperianCosta Rica, Heredia Province
Remote
Full-time
Company Description
About us, but we'll be brief
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.
We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.
Job Description
The Resilience Operation Centre (ROC) provides oversight and support to the 1st line of defense (1LoD) to ensure compliance with resiliency policies, driving best practices in line with current standards and regulatory requirements.
You will report to the Business Manager and focuses on the North America and Spanish Latam regions. It involves being a subject matter expert in areas like Technology Resilience/Recovery and Operational Resilience. You will support regional crisis management and provides 24/7 coverage in collaboration with other ROCs.
Key responsibilities include:
- You will assist 1LoD teams with technology and operational resilience through advice, monitoring, training, and testing.
- You will support regional crisis management following the Global Crisis Management Framework.
- Contribute to the continuous improvement of resiliency processes and adapting to regulatory changes.
- Conduct resilience risk assessments and ensure corrective actions are taken.
- Promote efficiency by collaborating with other ROCs and automating processes.
- Keep informed of new resilience regulations through the Global Watchtower process.
- Implement industry-standard resilience practices across tech, cyber, and operations.
- You will build insights into regional resilience risks to improve service recovery.
- Manage crisis response and ensure appropriate actions are taken.
Key activities include planning, testing, consulting for 1LoD, client/regulatory audits, supporting M&A activities, addressing Critical Supplier RSQ exceptions, and responding to SME RFIs.
Qualifications
Qualifications
- 5+ years of experience working in IT areas related with business & operational continuity
- Experience with Resilience-disciplines (Business, Operational, Cyber and Tech)
- Experience dealing with different partners and engagement with different part of the business
- Understanding of the Resilience-Regulatory Landscape
- Good and concise communications to a variety of stakeholders.
Additional Information
This is a permanent hybrid role in Costa Rica. No relocation available.
Culture at Experian
Our uniqueness is that we value yours.
Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LI-Hybrid
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.
Resilience Operational Centre Manager
Location
Costa Rica, Heredia Province
Workplace
Remote
Type
Full-time