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Director, Group Operational Resilience
London Stock Exchange GroupGBR-London-10 Paternoster Square
Onsite
Full-time
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and build jobs.
Operational Resilience refers to the ability of the firm to deliver its critical operations during disruption. LSEG must have robust plans in place to deliver its essential services whatever the nature of the disruption, for example cyber-attacks, physical security incidents, IT system outages or failure of a critical third-party supplier.
The Director, Operational Resilience will report into the Group Head of Operational Resilience, and is a management position, with oversight of a team of staff to support the ongoing operational resilience strategy of the firm.
You will ensure the strategy fully interlocks with the Group wide strategy and objectives, as well as ongoing transformation and change initiatives, work closely with the Businesses Divisions, Group and Legal Entity risk teams, Customer Attestation and Audit team, as well as Programme Management, Legal and the wider operational resilience community, and drive process design and implementation, continuous improvement and will provide SME advice where required.
This role will be responsible for enabling the Group Operational Resilience function to support the Business Divisions in their management of operational risk through standards, processes and tools, and also provides a Group view of the resilience of LSEG as a whole.
WHAT YOU'LL BE DOING:
Strategy
- Support the Group Head of Operational Resilience to drive and operationalize a consistent, effective and demonstrable approach to delivering resilient services, meeting the Group’s strategic objectives and regulatory expectations
- Operationalize and embed into BAU the Group wide Service Resilience strategy and operating model and org design across all relevant Divisions, Entities and functions
- Develop and socialise the Group Resilience Statement on an annual basis, collaborating closely with Business Divisions/Legal Entities and risk domains (Technology, Data, Cyber, Facilities, People & Third Parties) where vital
- Support Business Divisions with regulatory and client audits / reviews including direct liaison with regulators as needed
- Act as deputy for the Director, Customer Assurance role as required
Governance and Reporting
- Collaborate with the Head of Governance and Reporting to Develop and implement an enhanced group wide approach to resilience posture oversight, governance and reporting capabilities, chairing governance committees where appropriate
- Ensure appropriate business continuity approach and centralised operating model, working to ensure risk reduction initiatives are defined and implemented within expected timeframes
- Coordinate to ensure business support and oversight in execution of all annual operational resilience activities across the Group as per the defined timetable (including business services review, prioritisation, mapping, scenario testing and impact tolerances)
- Liaise and establish relationships with key partners to complete the annual review/update of risk domain resilience control frameworks and understand their impact on the Group for their application / activities for gap remediation
- Review, update, socialise and ensure the annual sign-off of the Group’s 3rd party request response
Resilience Management
- Collaborate with the Head of Resilience Management to develop the business continuity group wide strategy and ensure oversight of policy and standard execution across the Group
- Collaborate with the Customer Assurance team to craft and continuously improve the customer assurance strategy for the firm as a part of the overall Operational Resilience strategy
Programme & Change
- Collaborate with the Head of Programme & Change to ensure annual strategy development for Operational Resilience programme execution in line with business as usual agendas as well as with consideration to regulatory and internal change / transformation considerations
- Communicate operational resilience related topics to all levels across the organisation including raising concerns where appropriate.
- Support periodic reconciliation/calibration of remediation activities across the Group to validate that the annual Group prioritization is appropriate. Assist in using Resilience MI to provide recommendations to Group funding discussions relating to operational resilience.
- Influence existing teams to enhance their operational resilience and their resilience culture
- Support contract negotiation specific to resilience (standard clauses and necessary deviations) to ensure adequate assurance capabilities and information provision is built in and in line with regulatory expectations
WHAT YOU'LL BRING:
The post holder will have the interpersonal skills, proficiency, and a keen, detailed approach to successfully measure and drive Operational Resilience management to ensure successful, positive outcomes.
Requirements:
- Minimum 2 years validated experience operating in a Director level role leading global teams responsible for Operational Resilience or Operational Risk
- 2+ years experience in data analysis pertaining to resilience and security risk, compliance and controls
- In depth knowledge of regulations including PS21/3 and DORA and preferably knowledge of industry frameworks and regulations supporting specific operational risk such as third party risk management (TPRM), Technology and Cyber, COBIT, NIST etc
- Experience of leading global teams and able to drive strategic outcomes
- Experience in supplier negotiation with the ability to lead diverse sets of partners to achieve outcomes that are beneficial for the client and for LSEG
Desirable:
- Experience driving positive outcomes across resilience, security and / or IT audits
- Experience in contractual negotiations with third parties and good understanding of resilience based contractual arrangement expectations
- Collaborator management: Able to build positive relationships with internal partners, understand their specific points of view and to influence and challenge where required
- Business understanding: An understanding of financial services
- Personality: A flexible and agile approach to often last-minute changes to requirements, a positive disposition and genuine aim to inspire change is a definite requirement
- Organiser: Capable of implementing and maintaining business processes to achieve strategic aims
- Skills: Advanced Word, PowerPoint and Excel is required.
What you’ll get in return:
- We recognise that to attract the best talent, we need to be flexible, and we are open to discussing work arrangements with you. We take hybrid approach to workplace; this role is blended (3 days per week office-based).
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Director, Group Operational Resilience
Location
GBR-London-10 Paternoster Square
Workplace
Onsite
Type
Full-time
