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Lead Technical Account Manager
NCC GroupManchesterCheltenhamLondon
Onsite
Full-time
Role: Lead Technical Account Manager – Attack Surface Management (ASM)
Location: Manchester
Summary of the role
This is an exciting opportunity to join a dynamic security solutions team in which you will be responsible for the management and delivery of client security programs as well as playing a vital part in the development of the team and its services. As part of a passionate delivery team, you must have a passion for IT security as well as a determination to deliver a high-quality service to our client base.
This is an opportunity to join a technically advanced and talented team and help NCC Group build and deliver world class Vulnerability Exposure Management services through our Attack Surface Management portfolio, to our customers.
This role is ideal for a seasoned Senior Technical Account Manager with expertise in Vulnerability Exposure Management/ASM technology and services who also possesses strong leadership abilities and is passionate about delivering exceptional customer experiences.
In addition, as a Lead within the team, you will be responsible for line management of a small team of Technical Account Managers and leading the successful development of key service lines. Your expertise in Vulnerability Exposure Management, leadership and strategy skills, and a customer-centric approach will be crucial in driving our services , our customer satisfaction, team success, and business growth.
Key Responsibilities
This is an opportunity to help shape the future of our services. Working in a fun and challenging environment, whilst using market leading security testing tools and platforms to provide security testing services to our large client base. You will play a key role in leading specific services we deliver and mapping out future growth. Leading by example you will be delivering and managing more complex client security programs. You will also have responsibility of working within the departmental leadership team to shape the direction and development of new service lines offered by the division.
Lead at least one service line within the department; develop the service inline with market trends, drive and report on revenue and ensure a customer centric delivery model
Deliver security programs with more complex clients based on their requirements
Running and manually verifying more complex network and application vulnerability scans
Writing and delivering client reports
Analysis of external and internal attack surface outputs, to identify and communicate risk
Work directly with customers and sales team to deliver high quality reports, clearly communicating true prioritization for remediation
Act as a subject matter expert across a large range of services
Act as an escalation point
Act as the customer advocate within the Attack Surface Management Team
Own the operational relationships with the customers
Assist the operational teams in fixing issues that arise during the operation of services
Identify and implement, with the assistance of the product management team, technical enhancements to the services that drive value for our customers
Act as the SME to customers to improve the quality of service they are receiving and maintain a roadmap for those customers
Assist with the onboarding of new customers, building an understanding of customers
business risks
Lead and mentor a team of Technical Account Managers, providing guidance and support in delivering exceptional service to our clients.
Set performance goals, conduct regular performance evaluations, and provide coaching and professional development opportunities.
Foster a collaborative and positive team culture, promoting knowledge sharing and continuous improvement.
Work with the Head of Attack Surface Management and the product team as a SME, to ensure success
Requirements
Technical Skills & Knowledge
Excellent understanding of basic cyber security principles
Excellent understanding and experience of Linux and Windows operating systems
Excellent understanding and exposure to network and web application security
Strong experience using network and application scanning tools and utilities, such as Nexpose Rapid 7, Qualys, HP WebInspect, IBM AppScan , Tenable Nessus, Burp, NMAP etc
Excellent understanding how vulnerabilities can be linked and the impact on risk
Experience of EASM platforms such as Cycognito
Experience of ITSM’s such as Service Now
Excellent interpersonal and communication skills
Ability to work, and manage time and tasks independently
Ability to communicate with customers in a clear and concise manner
Excellent customer handling skills
Strong consultant
Client Relationship Management
Build and maintain strong relationships with key clients, serving as their trusted advisor for a range of ASM solutions.
Conduct regular meetings with clients to understand their evolving requirements, address concerns, and identify opportunities for improvement.
Collaborate with the sales team to identify upsell and cross-sell opportunities based on clients' ASM needs.
Team Leadership
Lead and mentor a team of Technical Account Managers, providing guidance and support in delivering exceptional service to our clients.
Set performance goals, conduct regular performance evaluations, and provide coaching and professional development opportunities.
Foster a collaborative and positive team culture, promoting knowledge sharing and continuous improvement
Desirable competencies:
Degree in Computer Science / Engineering or equivalent experience
Strong Experience in Information Security
CRT and/or IASME Vulnerability assessment Plus certification
Understanding of web services architecture and commonly employed technologies
Exposure to software development and understanding of secure code development
Knowledge and understanding of PCI DSS requirements, in particular PCI ASV testing
Knowledge and understanding of Cyber Essentials requirements
Understanding of DDoS Mitigation
Experience with Python
Experience with Java
Understanding of Service Now
UK Security Check (SC) clearance is desirable but not essential
About NCC Group
The NCC Group family has over 2,000 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.
We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.
Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative, and we embrace difference. We treat everyone and everything with equal respect.
We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.
If your skills and experience meet the needs of the role requirement, we will endeavour to respond to every application within 10 working days. However, if you haven’t heard back from us within this timeframe on this occasion your application has unfortunately been unsuccessful, but please do continue to keep an eye on our career opportunities as there may be other more suitable roles.
We may also store your CV on our database for any future vacancies.
Please email mitch.palmer@nccgroup.com if you do not want us to retain your details. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
*Please note that this role has background clearance as mandatory due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process *
Lead Technical Account Manager
Location
ManchesterCheltenhamLondon
Workplace
Onsite
Type
Full-time
